Terms & Conditions, Cancellation & Refund Policy – Cloud9 Life Coaching
Terms & Conditions
Coaching Services
Cloud9 Life Coaching provides professional life coaching, mindset coaching, manifestation coaching, relationship coaching, and personal development services. Coaching is intended to support personal growth and is not a substitute for medical, psychological, psychiatric, legal, or financial advice.
Client Responsibility
Clients acknowledge that:
– They are responsible for their own decisions, actions, and results.
– Coaching outcomes cannot be guaranteed.
– Success depends on the client’s commitment, honesty, and willingness to implement agreed actions.
Confidentiality
All coaching sessions are treated as confidential unless:
– The client provides written consent for information to be shared.
– Disclosure is required by South African law.
– There is a risk of serious harm to the client or another person.
Payments
– Payment is required in full before a coaching session or programme begins.
– Sessions will only be confirmed once payment has been received.
– Package payments must be completed according to the agreed payment plan.
Late Arrivals
If a client arrives late, the session will still end at the scheduled time to avoid impacting other appointments.
No-Show Policy
Clients who fail to attend a scheduled session without prior notice will forfeit that session and no refund or credit will be provided.
Disclaimer
Cloud9 Life Coaching does not diagnose, treat, or cure medical or mental health conditions. Clients experiencing significant mental health concerns should seek assistance from a qualified healthcare professional.
Changes to Services
Cloud9 Life Coaching reserves the right to update services, pricing, policies, and these Terms & Conditions at any time.
Cancellation & Refund Policy
Individual Coaching Sessions
– Cancellations made at least 24 hours before the appointment may be rescheduled at no additional cost.
– Cancellations made with less than 24 hours’ notice will be charged in full.
– Clients may reschedule once per booked session, subject to availability.
Coaching Packages
– Coaching packages are non-refundable once the first session has taken place.
– Unused sessions may be rescheduled within the package validity period.
– Packages expire 6 months from the date of purchase unless otherwise agreed in writing.
Refunds
Refunds will only be considered where:
– Cloud9 Life Coaching is unable to deliver the purchased service.
– A duplicate payment has been made.
– A refund is required by applicable South African consumer protection legislation.
Refunds will not be issued because:
– A client changes their mind.
– Expected results were not achieved.
– The client decides not to continue after coaching has commenced.
Emergency Cancellations
Genuine emergencies will be considered on a case-by-case basis. Supporting information may be requested where appropriate.
Cancellation by Cloud9 Life Coaching
If Cloud9 Life Coaching needs to cancel a session, clients may choose either:
– A full rescheduled appointment; or
– A full refund for that session.
Contact
Questions regarding these Terms & Conditions or the Cancellation & Refund Policy can be directed to Cloud9 Life Coaching using the contact details provided on this website.